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Conditions of Use Delivery Time Steps Duration 1. Order Received 2. Verify Billing Information Order will be held if the billing information is incorrect, we will contact you if this occurs. 3. Ship Out System / Parts All orders (including refurbished systems) All build-to-order and upgrade orders will be shipped out after the assembly/upgrade/repair is done. All other orders received before noon Eastern Time (11:00 a.m. Central, 9:00 a.m. Pacific) will usually be shipped out on the same day, next business day otherwise. Time in transit varies depending on chosen shipping option. 4. Build-to-Order / Upgrade For Build-to-Order Systems 3.1 Assemble System 3.2 Continuous Running Test 3 - 4 business days 24 hours For Upgrade Center (not Do-It-Yourself) 3.1 Ship Out Packaging Kit 3.2 Wait for Your Machine 3.3 Upgrade System Standard Service Express Service 3.4 Continuous Running Test Usually same day if order is received before noon Eastern Time. Next business day otherwise, using Next Business Day shipping service. - 3 - 4 business days 1 business day 24 hours IMPORTANT: The above schedule does not apply to out-of-stock items. Should any delay occurs, we will contact you as soon as possible with the estimated delay time. Shipping rates only apply to US customers. For international shipping charges and procedures, please contact info@stephan-i.com with your location information.

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